Return & Refund Policy

You may request a return within 7 days of receiving your order. Requests made after this window cannot be accepted unless the product is covered by the manufacturing defect section below.

To be eligible for a return, the product must be:

• Unused, unworn and free of marks, scratches or odours
• In its original condition with all tags, dust bag, packaging and accessories included
• Accompanied by the order number or invoice

We inspect every returned item on arrival. If a product shows signs of use or is returned incomplete, we may decline the return or issue a partial refund, and we will tell you why before doing so.

• Products made or personalised to your specification
• Items damaged through normal wear, misuse or accident
• Products returned without proof of purchase
• Items marked as final sale at the time of purchase

If your order arrives damaged, faulty, or is not the product you ordered, contact us within 48 hours of delivery with your order number and clear photographs of the item and its packaging. We will arrange collection at our cost and send a replacement or a full refund, including any delivery charge you paid.

• Contact us by phone at 01522117125 or by email at samiul.primary@gmail.com with your order number and the reason for the return.
• We confirm whether the return is accepted and give you the return address and instructions.
• Send the item back, or hand it to the courier we arrange, in secure packaging.

Please do not send a product back before we have confirmed the return — unannounced returns cannot be traced to your order.

Where the return is due to a defect, damage in transit or an error on our side, we cover the return shipping. Where you are returning an item because you changed your mind, the return shipping cost is yours and the original delivery charge is not refunded.

Once your return is received and passes inspection, we approve the refund and submit it for processing. Approved refunds are processed within 7 to 10 working days from the date the refund request is submitted.

Refunds are always issued to the original payment method. Card, internet banking and mobile financial service refunds are returned through our payment gateway, SSLCOMMERZ; your bank or wallet provider may take additional time to show the credit in your account. Cash on delivery orders are refunded by bank transfer or mobile financial service to an account in the name of the person who placed the order.

We exchange items for a different size or colour subject to availability. Start an exchange the same way as a return. If the replacement costs more, we will ask you to pay the difference; if it costs less, we refund the difference under the timeline above.

You may cancel an order at no cost at any time before it has been dispatched. Once an order has been handed to the courier, the return process above applies instead.